Refund policy

REFUNDS/RETURNS/CANCELLATIONS

ALL SALES ARE FINAL. All of our units are custom & therefore can not be returned. 

Insurance Covered Wigs

Co-pays and/or co-insurance are due once the quote is generated in order to complete the insurance filing and begin processing your wig. You are responsible for any amount insurance does not cover once the claim has been approved. 

Insurance claims may take 30 days or more to be approved and paid, depending on your provider.

Once a claim has been submitted and/or your insurance carrier has issued payment in full, we begin processing your wig. At that time, no cancellations will be accepted. By proceeding with insurance-covered services, you agree to provide all required information, including a valid shipping address, to fulfill your order. Failure to provide this information in a timely manner will be considered a refusal of delivery. In such cases, you may not request your insurance company to withhold or reverse payment under the claim that services were not rendered. 

Private Pay

If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee deducted. Cancellations are only accepted within 48 hours of the original purchase date. If your order has already shipped prior to cancellation, a refund will be issued when the order has been returned. Refunds will appear in your account in 5-10 business days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@dapmedicalwigs.com. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted and will not received a refund.

You can always contact us for any return questions at contact@dapmedicalwigs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on insurance covered wigs, sale items or gift cards.

 

LOST/STOLEN PACKAGES

We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced.

All Packages come with a Tracking number. USPS updates their system each time your package is handled.

If you will not be home on the expected arrival date/time, you can request to have your package held at your local USPS via WWW.USPS.COM.

 

Changes to Policies

DAP Medical reserves the right to modify these policies at any time. Any modifications will be effective immediately upon posting the updated policies on our website. By continuing to use our service or make a purchase after any such changes, you agree to the new policies.