Shipping policy

Please be advised that due to Covid-19 all Orders Are Subject To Delays.

All orders must be placed online & require shipping. We do not offer local pickups.

 

THE FULFILLMENT PROCESS

Insurance Covered Wigs & Private Pay

Processing times vary depending on customization.

Once a claim has been submitted and/or your insurance carrier has issued payment in full, we begin processing your wig. Once processing is complete, your order will be shipped. 

All orders require shipping. We do not offer local pickups.

Orders Placed On Our Website

If you want to purchase a wig from our website with no additional customizations (See wig details for styling information):

  1. You pay for your order.
  2.  You will receive an Order Confirmation email.
  3.  The Processing period begins. Processing time is 3-5 business days. Business days exclude weekends and holidays. The processing period is extended 1-5 Business days during a sales period.
  4.  After the processing period is over, your shipping label will be created.
  5.  You will receive an Order Fulfillment email with your tracking number.
  6.  Your package is shipped via USPS Priority mail (2-3 business days US), (6-10 business days International).

All orders must be placed online & require shipping. We do not offer local pickups.

PROCESSING TIME 

This is the time it takes to receive hair from our trusted vendors and enough time for quality control. It allows us to test all hair to ensure they meet our quality standards. Processing time also includes wig customization. Once your order has been processed, you will receive your tracking number via email. This will be the same email you used when you placed your order. Be sure to check your spam folder and wait 5 business days before contacting us.

SHIPPING TIME

  • Shipping time occurs after the processing period has finished.
  •  (United States) 2-3 BUSINESS DAYS VIA USPS Priority Mail
  •  (International) 6-10 BUSINESS DAYS via USPS Priority Mail
  •  This time does not include the processing period.
  •  Expect delays during sales periods & holidays.

We are not responsible for late shipments due to holidays, natural disasters, or carrier delays.

LOST/STOLEN PACKAGES

We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced.

All Packages come with a Tracking number. USPS updates their system each time your package is handled.

If you will not be home on the expected arrival date/time, you can request to have your package held at your local USPS via WWW.USPS.COM.

 

Changes to Policies

DAP Medical reserves the right to modify these policies at any time. Any modifications will be effective immediately upon posting the updated policies on our website. By continuing to use our service or make a purchase after any such changes, you agree to the new policies.